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Refund and Appointment Policy

 

Rachel Norway provides a professional, spiritually-based service that demands significant preparation, energy alignment, and focused communication with your loved ones and spirit guides. You are paying for the time, expertise, and energy required to facilitate this connection. Rachel is an independent service provider, not a commercial entity or corporate chain, and each session is uniquely tailored to the individual clients.

All payments for services rendered are final and non-refundable.

Pursuant to Florida Statutes § 501.212 and general consumer service laws, the purchase of a professional spiritual session constitutes payment for time and expertise, not a guaranteed outcome. Refunds will not be issued based on dissatisfaction with the information provided, the personal choices made following advice, or outcomes thereafter.

 

In exceptional cases where Spirit does not establish a connection with you in the first portion of the session, Rachel reserves the right to terminate the session early during the reading and she will immediately issue an appropriate refund. 

 

 

Rescheduling Policy

 

Rachel extends a one-time courtesy reschedule for the paid appointment should an emergency arises or something comes up, provided a 48 hour or sooner notice is given to her appointment line at (941) 770-0027 via email, text or voicemail. 

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   Any further rescheduling will require a new appointment with a new payment in full.

  • Failure to appear for your scheduled appointment without proper notice within no less than 24 hours will be classified as a No-Show and will forfeit payment under this policy.

 

 

Professional and Legal Disclaimers

 

Rachel Norway is a spiritual advisor and intuitive practitioner. She can intuitively "see" health issues and will advise you to lead you to the proper health care or legal professional. Rachel is not an attorney but will aide you in probability of outcomes in court cases, but the services Ms. Norway  provides are probability of the outcomes of such topics and her services are not to treat you or diagnose you, Rachel Norway is not a substitute for legal, financial, or medical services. 

 

  • Medical Advice Disclaimer: You are hereby advised, pursuant to Florida Statutes § 456.42 and general Federal Trade Commission (FTC) guidelines, to consult a licensed medical professional for all health-related concerns.

  • Legal Advice Disclaimer: For any matters concerning the law, you are directed to seek counsel from a licensed attorney as required by Florida Bar Rules, Rule 4-5.5 regarding unauthorized practice of law.

  • General Disclaimer: In accordance with 15 U.S.C. § 57a and FTC guidelines regarding metaphysical services, Rachel Norway informs you that all readings are for entertainment purposes only and individual discretion must be exercised.

All guidance offered is subject to your free will. The client assumes full responsibility for personal decisions and actions taken after the reading.

 

 

Session Conduct Policy

 

  • Clients are required to be prepared and ready at their scheduled time.

  • If your session is scheduled via Phone, Zoom, or FaceTime, it is your responsibility to ensure your ringer is on, your WiFi or phone connection is strong, and that you are signed in to the appropriate platform.

  • Rachel will make three (3) attempts to reach you at your scheduled time. Failure to answer and respond within 15 minutes (including one email follow-up) will result in your session being deemed a No-Show and will be invalidated without refund.

 

 

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Policies

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